Customer Support

Overview

SOFFIT INFRASTRUCTURE SERVICES (P) LTD believes  “Customer Satisfaction is the best test of Quality”. We have a process driven Support Delivery System which ensures optimum quality in the Services provided.

Our Help Desk ensures:

  • Instant registration of the customers’ requests
  • Prompt assigning of Support engineer to address the issue
  • Follow up of the call, till closure of the service request with the approval of the Customer.


Advantages of Soffit Help Desk

  • We have a competent and ever ready Remote Infrastructure Management Division, manned by qualified and experienced Engineers, who can identify and resolve issues through Remote access
     
  • The entire Support Delivery System is managed and supervised by Senior Engineer who monitors the functions of the Help Desk and RIM and ensures speedy and prompt support management. We have our Proactive Support Service, which offers preventive actions to avert possible issues that may crop up in their IT Infrastructure at a later date.
     
  • We insist on periodical feedback from all our Customers on the quality and promptness of the Services rendered and we plug the holes immediately if noticed.
     
  • Our Engineers are provided periodical trainings to keep them abreast of the developments in the Technologies, to ensure that we come up with a solution for any and all issues of the Customers.
     
  • Our Support Delivery System and Technical and Managerial Services fully conform to ITIL standards and hence can claim international acceptance.

For us, Customer Satisfaction is the ultimate aim.

As an MSP, Soffit realizes that support for IT Infrastructure is a demanding job and that organisations need assistance on real-time basis. Our support systems and personnel assure continued assistance day-in and day-out.